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Return Policy

  • Most of our items are eligible for our 7-day refund policy. If your product is faulty or damaged, you can email us with photographic proof & request a refund in your email. Please email: monpagacookie@gmail.com with your refund claim.

         

          To be eligible refund:

  •  The item must be faulty or damaged. We do not accept refunds if you change your mind. Please provide photographic proof that the product is faulty or damaged.
  • Any item that is requested refund within 7 days after delivery.

 

          Refunds (if applicable)

          We will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

          Late or missing refunds (if applicable)

          If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at monpagacookie@gmail.com.

         Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

         Exchanges (if applicable)

We only replace items if they are defective or damaged.

        Gifts

       If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.